COMPLAINT PROCEDURE

Dale International employs a socially responsible approach to debt collection.

This includes:

• Promoting respectful interactions with all involved parties;
• Avoiding unnecessary costs;
• Adhering to relevant laws and regulations regarding debt collection;
• Ensuring solution-oriented services;
• Storing and processing documents digitally.

Our employees strive to deliver services as accurately and professionally as possible. If you do not share this experience and wish to file a complaint about our services, we invite you to contact us.

 

You can reach us via: 

• Telephone: (+31) 0495 – 586326
• Email: info@dale-int.com
• Postal mail: Wolfswinkel 4, 6021 ED Budel, The Netherlands

We advise you to first contact us by phone. If you are not satisfied after the phone conversation, you may submit a written complaint, preferably by email.

Please include, with reference to our case number, as much detail as possible about your dissatisfaction and your suggestion for a possible resolution in your message.

Upon receiving your complaint, we will register it in our complaint log and you will receive an acknowledgment of receipt within five (5) business days. You will receive a substantive response to your complaint within four (4) weeks. If more time is needed to process your complaint, we will inform you with a motivated explanation and provide a new timeline for resolution. 

If you are not satisfied with the handling of your complaint by our office, you may contact the Financial Services Complaints Tribunal, Kifid. We advise you to inquire beforehand if they can handle your complaint (https://www.kifid.nl/).